APAC Support & Technical Playbooks

How can we support your deployment today?

Search L1/L2 MDM playbooks, ministry compliance documentation, and partner guides—or open a direct ticket with our engineering desk.

Partner Onboarding, 120-Day Deal Registration Lock & 24–48h POC Sandbox Checklist

1. 120-Day Deal Registration Lock & 60-Day Zero-Burn Window

  • 120-Day Deal Registration Protection: Approved channel partners receive an exclusive 120-day price and margin lock on registered school, university, or Ministry opportunities.
  • 60-Day Zero-Burn Deployment Window: The 365-day annual subscription clock begins upon license activation or Day 60 post-PO—ensuring staging and rollout never eat into customer license time.

2. Requesting a 24–48h POC Sandbox Tenant

Channel partners and school IT directors can request a live POC tenant via fmtasia.com/contact, julian@imtlazarus.com. Prepare a test Google Workspace or Microsoft Entra ID Organizational Unit (OU) with 3–5 test student accounts for rapid 48-hour onboarding.

How to Submit a Priority Technical Escalation (SLAs & Contact Channels)

Need direct assistance or ticket tracking?

Sign in to the Fullmoon Customer Portal to open a new support ticket, upload logs, or check your SLA status.