1. ChromeOS Extension / Student Screen Not Updating

• Verify the student account and Chromebook are placed inside the synced Google Admin Console Organizational Unit (OU).
• On the student Chromebook, open chrome://policy and click Reload policies.
• Confirm the IMTLazarus Chrome Extension is force-installed and that outbound TCP 443 / WSS (WebSocket Secure) traffic is permitted on the school firewall.

2. iOS / iPadOS Supervision & IMTGo Web Filtering

• Ensure the iPad is Supervised via Apple School Manager (ASM / ADE) or Apple Configurator.
• Verify the IMTLazarus MDM enrollment profile and Web Content Filter payload are installed under Settings → General → VPN & Device Management.
• Deploy the IMTGo supervised browser via Apple VPP for real-time category and YouTube filtering (fully OS26 compatible).

3. Android Enterprise Enrollment & Kiosk Unpinning

• Enroll devices via Android Enterprise Zero-Touch (ZTE) or the 6-tap QR Code provisioning flow on a factory-reset device.
• To exit Single-App Exam Kiosk Mode, unlock the device directly from the IMTLazarus Teacher/IT Admin Console or enter the Kiosk Admin Escape PIN configured in your policy profile.

4. Windows 10 / 11 MSI Agent

• Install the IMTLazarus Windows .msi package with Administrator privileges and verify the IMTLazarus background service is running in services.msc.